When do you collect payment for an order?
When you place an order on our website, your credit card or PayPal account is authorized for the total amount of the order. Your credit card or PayPal account are not permanently charged until your order is shipped.
What payment types do you accept?
We accept Visa, Mastercard,, PayPal, Direct Transfer, Cash
Name: Hisell PTY LTD
Bank: ANZ MT Lawley
Do you accept trade ins of used equipment?
Yes, we happily accept a wide variety of equipment on trade-in for other items, either new or used.
What is the procedure for trade ins?
To trade-in an item or items towards a purchase, please contact us so we can discuss a fair market value for the items. We do our best to make the trade-in process as straightforward and transparent as possible. Once we have established a fair market value based on a variety of criteria, the items can be sent to us for final confirmation of their condition. Upon receipt of the trade-in items, we can then send out the purchased item.
Please call us at +61 08 9225 4677 or email us with questions.
Do you purchase used equipment?
We purchase used items outright. Payment is made promptly via Direct Transfer once the items are received and condition is verified.
Are all your products in stock?
Not all products on this website are available at all times. If an item is ordered and is not in stock you will be contacted and an ETA will be provided.
What is your pre-order policy?
Sometimes items may not be available for immediate purchase due to a high demand/low supply situation. In this case, we accept pre-orders to allow you the opportunity to purchase one of these items. A 20% deposit is required, and will be taken at the time of purchase you will not be charged the balance until the item has actually ships. Orders are filled in date order only. Pre-Order deposits will be refundable for store credit only.
Can I come to your store to make a purchase?
Yes, in addition to our mail-order services, we have a retail location conveniently located at 63 Newcastle Street Perth WA. Our hours are 9am-5:30pm Monday-Friday. We are closed on Saturday and Sunday. We have a full range of demo inventory available for walk-in customers.
What are your hours?
Our hours are 9am-5:30pm Monday-Friday. We are closed on Saturday and Sunday.
Do you only sell online?
In addition to ordering off our website or calling us, we have a retail location located a 63 Newcastle Street Perth WA 6000
Do you sell used equipment?
We have an extensive inventory of used equipment that changes all the time. If you are looking for something specific, feel free to contact us.
Do you offer a warranty on your used equipment?
All of our used equipment includes at minimum a 90 day defect-free guarantee.